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Customer Service Oprah Oprah Would Give Great Customer Service to her Audience. Will You?

3 Ways to Turbocharge Your Customer Service

A lot of customer service sucks. Really. In many companies, customer service is an oxymoron. Yours doesn’t have to suck. Here are three ways you can improve customer retention. Implement these strategies and let me know how they work for you! Assume good intentions. Many people read in or interpret […]

Buttoning up 2018 to make way for 2019. In Fall Swing! Workshops, Openings.

In Fall Swing!

Autumn is in full swing, and so am I.  In “fall” swing! Jamming on some great stuff for some great businesses. For the first time in a long time all of my current clients are in Wisconsin, rather than all over the world! I’m also bringing solid form to some […]